Support & Resources
Your success is our priority
IMFS One is not just a platform - it is your partner. With dedicated technical support, comprehensive learning resources and an active community, you are always up to date with best practices.
Support Levels
Scalable support packages, from standard support to dedicated 24/7 engineers.
Basic
- AvailabilityMon-Fri 9-17
- ChannelEmail
- Response Time24-48 hours
Premium
Recommended- AvailabilityMon-Fri 8-20
- ChannelEmail + Phone
- Response Time4-8 hours
Enterprise
- Availability24/7
- ChannelTel + Chat + Email
- Response Time1-2 hours
Interaction Channels
Internal Help DeskGranular ticketing system within the platform
Support Emailsupport@imfs.ro - automated ticket handling
PhoneDedicated priority lines for each level
Live ChatInstant support directly from the interface
Video CallRemote assistance for complex resolution
On-sitePhysical presence for Enterprise levels
Resource Center
The complete knowledge base for smooth integration.
User GuideDetailed step-by-step manuals for each platform module.
API DocumentationClear endpoints, authentication protocols, and code examples.
Best PracticesAbsolute recommendations for architecture optimization and security.
Templates LibraryReport templates, PDF documents and pre-built workflows.
FAQ Base & GlossarySystem terminology and quick answers to common questions.
Learning Hub & Certifications
Structured courses for organic team scaling.
IMFS One - IntroductionBeginner
Basic navigation and core functions.30 min
User ManagementBeginner
Roles, permissions (LPoA), structures.45 min
Workflows and AutomationsIntermediate
Advanced trigger settings and automated routes.60 min
Business Process Flow (BPF)Advanced
Building complex chained processes.90 min
API Integrations & WebhooksAdvanced
External bilateral syncs and tokens.120 min
Enterprise Advanced AdminExpert
Server management, DWH, Security.180 min
Marketplace & Implementation
Open architecture supported by comprehensive technical assistance throughout migration and platform scaling.
Marketplace
- Sales / CRMPredefined pipelines and client scoring evaluation.
- AccountingInvoice generation routes, prefilled ANAF declarations.
- Legal / CARAdvanced expiration calculation and automated summons templates.
Integration Ecosystem
- Workspace (Navigational)Google Workspace, Microsoft 365, Teams, Slack.
- Core ERP (Ready)Direct API for SAP, Oracle, Zoho, Salesforce.
- Open REST APIsLive SDK documentation and guaranteed co-development.
Assisted Implementation
- Kick-off & MigrationStructured import of massive volumes from Legacy formats.
- Architectural ConfigurationWe model databases exactly to the company's architecture.
- 90-Day SupervisionActive post-launch monitoring with dedicated teams.
Major Business Benefits
Setup time reductionExtremely fast migration with ready-trained teams.
Smooth ImplementationMassively minimizes errors, with crystal-clear documentation.
Supports ScalabilityServers support infinite volume thanks to our DWH.
ROI MaximizationYou buy a practically equipped and configured platform, recovering your money fast.
ComplianceAll updates comply with the rigors of current GDPR requirements.
Guaranteed InnovationYou get a spot on our test RoadMap, deciding new features.
IMFS One Support Network
support@imfs.roPriority client email
+40 750 207 772Mon-Fri 9:00 AM - 5:00 PM
status.imfs.roNetwork uptime report realtime
+40 750 207 77224/7 Enterprise Emergency