Nativecloudphonesystem.FullyintegratedwithCRMecosystemforbrowsercalls.
Replace the traditional physical PBX with a complete cloud system: IVR with voice menus, automatic call recording, voicemail with AI transcription, integrated SMS, and WebRTC calls directly from your browser. When a client calls, you automatically see their CRM file.
Value multiplies when it becomes part of a continuous workflow.
This is precisely what separates an enterprise product from an isolated page. We aren't merely describing independent functions, but highlighting how this module smoothly advances the entire IMFS architecture.
BPF Workflow Layout:
- 1. Setup phone numbers and SIP trunk
- 2. Define IVR: menus, business hours, department routing
- 3. Set up call queues and agents
- 4. Enable auto-recording and voicemail
- 5. Connect with CRM for click-to-call and client popup
- 6. Monitor stats and optimize flow
Native Components:
- Replace the physical PBX:
- Connected to the whole ecosystem:
- Integrated with Enforcement:
Communication Governance
Absolute transparency and the elimination of chaotic processes — untracked missed calls, lack of client context, dozens of hard-to-audit numbers — translates directly into profitability, giving hours back to the team.
Monitoring & Reporting
Team members automatically log time spent on specific conversations, generating detailed reports on productivity, response times and department efficiency.
Transparency & Compliance
Define mandatory recording flows and secure storage. Control integral parameters of external communications, identifying deviations or compliance gaps.
Phone is still the #1 sales channel in business. Why treat it like an accessory?
In B2B scenarios, over 70% of sales close over the phone. Yet most companies still use physical PBXs disconnected from CRM: when a client calls, the agent doesn't know who it is, what they bought, or what problems they had.
IMFS changes this radically. When a client calls, their CRM file automatically pops up on screen: order history, overdue invoices, latest interactions, notes. The agent knows everything before picking up.
After the call, the recording attaches seamlessly. AI analyzes the client's sentiment and suggests follow-up actions. No manual clicking required.
A robust module isn't just visually stunning. It is deep, coherent, and natively connected to the rest of the ecosystem.
IVR (Interactive Voice Response)
Call Recording
AI Transcribed Voicemail
Integrated SMS
WebRTC Calls
Click-to-Call from CRM
Call Queues & Routing
Call Statistics
AI Call Analysis
Replace the physical PBX
We are ready to migrate your telephony system. Everything is directly integrated inside IMFS.